Free Delivery
The blue banner in the upper right corner (below the shopping basket) will state the amount you need to spend to get free delivery. Deliveries of orders below this amount will be charged at our standard rate of £4,95 or £16,90 for next day delivery.
Where We Deliver
Currently O’Neill delivers to customers who have an address in The Netherlands, Germany, Belgium, Denmark, Austria, France, Italy, Spain and UK mainland (excluding Northern Ireland) only. We regret that we do not trade to other territories at present but you can subscribe to our newsletter to receive updates regarding this.
Delivery Times
- 1. We deliver within 2-5 business days provided receipt of payment is before 2 p.m.
[i.e. Payment receipt before 2 p.m. on Monday and your order will arrive on Wednesday. Any order after 2 p.m. on Monday will arrive on Thursday.]
- 2. With next day delivery, using DHL Time Definite, we deliver the next business day provided receipt of payment is before 2 p.m.
Delivery Method
Deliveries are made by TNT Post in Germany, Belgium and the Netherlands. Delivery is made by DHL in France mainland, Denmark, Spain (mainland only), Italy (mainland only), Austria and in UK mainland. Next day deliveries are made by DHL in all countries.
If the courier does not succeed in delivering your order at the first attempt, he will leave a message, indicating information about the courier unit where your order is being held. Unless otherwise instructed by you, the courier shall return the next business day and once more leave a message if delivery was unsuccessful.
If the second delivery attempt also fails, a note will be left giving you all the information in order for you to contact the carrier and find a convenient solution to get the parcel. The parcel will remain at the carrier facilities for 10 business days; if no instruction is received from you within this time frame, the parcel will then be returned to sender.
All items are insured by O’Neill until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
Customer Services
Any complaints regarding the state in which goods have been delivered (including missing tags) must be made to O’Neill by contacting
Customer Services by e-mail or phone no later than two working days upon receipt of the goods.
