1. How can I place an order?
To place an order select your desired item and add it to your shopping basket. If you are interested in buying one or more items online, you can change the quantity and selection in the course of the buying process. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.
2. What payment methods can I use?
Payment can be made by credit cards (Visa & MasterCard), Maestro Debits UK and PayPal. We guarantee that all submitted personal and payment information is encrypted and secure.
3. Are there limits with regards to the quantity of goods I can order online?
To satisfy all our customers there is no minimum order value on the O'Neill eshop.
4. What happens as soon as I have confirmed my order online?
Once you have placed your order, you will receive an e-mail notification to confirm that we have indeed received your order. We will verify the personal and payment information you submitted for completeness and validity (i.e. delivery address). In case any information should be missing or erroneous, we will contact you for more details.
5. What should I check upon delivery of my goods?
The courier will deliver your goods on condition you sign the delivery slip. You should then check the item(s) for fit and suitability. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
6. Why should I sign up to My Account?
Creating an O'Neill eshop account enhances your shopping experience:
- 1. See your order history
- 2. Track and trace your order
- 3. Update your newsletter preferences
- 4. Take advantage of exclusive offers
7. How can I cancel my order?
The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once you've received the confirmation e-mail and will have to return the item under the terms of the returns policy.
8. I want to return the order for a refund. What should I do?
Please refer to our
Easy Returns page.
9. My goods are damaged or faulty. What should I do?
If the package is damaged you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
If the goods are damaged, please contact Customer Service immediately, no later than 48 hours. For electronic items, we will get back to you with further details with regards to repair possibilities.
10. Where do you deliver?
Currently O’Neill trades to customers that have an address in The Netherlands, Germany, Belgium, Denmark, Austria; and France, Italy, Spain and UK mainland only. We do not deliver to the following territories outside of the UK and Scottish mainland: Northern Ireland, Channel Islands, Isle of Man and Isle of Wight. We regret that we do not trade to these territories at present but you can subscribe to our newsletter to receive updates regarding this.
11. How secure is my order?
Your order is protected by VeriSign, which secures over 500.000 web servers worldwide with strong encryption and rigorous authentication. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.
12. Is there a delivery charge for orders?
The blue banner in the upper right corner (below the shopping basket) will state the amount you need to spend to get free delivery. Deliveries of orders below this amount will be charged at our standard rate of £4.95 or £16.90 for next day delivery.
13. When will I receive my order?
In standard delivery we deliver within 2-5 business days provided payment is received before 2 p.m.
In next day delivery we deliver the next business day provided payment is received before
2 p.m.
